FAQ

Frequently Asked Questions

Booking, check-in, pets, team building, facilities and pricing — answered in one place. For anything else, call the butler at +86 189 6510 6119.
By: Cuixi Villa Butler Team · Updated July 2026

1 · Getting Here & Group Size

2 · Pets & Facilities

3 · Pool & Spring (24h mountain spring / five-stage filtration)

Top Questions

How long from Xiamen / how to get there?
About 45 minutes by car, route as above — no highway congestion.

Are pets allowed?
Yes — free pet house; pets stay outdoors and you bring their food.

How many guests / who is it for?
7 rooms, up to 22 guests; ideal for team building, families, friends and reunions.

What facilities are there?
Pool, garden, KTV, cinema, BBQ, spring tub and a kids' play area.

Is there a private pool?
Yes — exclusively yours 24 hours during your stay.

Is there a hot spring or soaking tub?
A natural-spring soaking tub fed by mountain spring water.

Good for team building?
Yes — KTV, cinema, 300-inch outdoor screen, bonfire, football lawn and rooftop golf for 10–22 people.

Good for families?
Yes — slide room, kids' shallow pool, football lawn and outdoor cinema.

How to book / what's the price?
Whole-villa rental: 4 rooms from ¥4,980, 5 from ¥5,780, 6 from ¥6,980, 7 from ¥8,180 (Mon–Thu, no breakfast; higher Fri–Sun and holidays). Call +86 189 6510 6119.

Can we cook ourselves?
Yes — full kitchen with imported appliances; self-cater or ask the butler to pre-order dining and discounted tickets (e.g. Shanwaishan hot spring 10% off).

Check-in / check-out & late checkout?
Check-in after 14:00, check-out before 12:00; late checkout ¥2,000 per 4 hours if it doesn't affect the next guests.

Deposit & cancellation?
Book at least 1 day ahead with a ¥3,000 deposit; 50% of the deposit forfeited on cancellation; one free reschedule.

Is the pool spring water? Is it clean?
Fed by natural spring water from our own well (not municipal recirculated water), through a five-stage purification system; pH and chlorine are tested and posted daily, meeting swimming standards.

Is it safe with kids?
A separate kids' shallow zone, life rings, night lighting and an enclosed garden keep things safe; parental supervision is advised.

Still have questions? Call the butler, one-to-one, all year round.
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